TERMS AND CONDITIONS

1. Dog's Health:
   It is the client’s responsibility to ensure that their dog’s vaccinations or titre tests are up to date. Dogs must also be in good health to attend training sessions. This is essential for the safety of all participants.

2. Leads and Control:
   Dogs must be kept on a lead and under control at all times unless specifically instructed otherwise by the trainer.

3. Cleaning Up:
   Clients are responsible for picking up and properly disposing of any faeces left by their dog.

4. Banned Breeds:
   Owners of dogs classified under the Dangerous Dogs Act 1991 must comply with all legal requirements, including possession of a valid Certificate of Exemption.

5. Muzzles:
   If your dog poses a bite risk, it must be muzzled when meeting new people, in public areas, or while travelling. You are responsible for taking all reasonable steps to protect others.

6. Advance Payment:
   A full payment or deposit is typically required to secure a booking or training appointment.

Cancellations and Refunds

• Late Cancellations:
  Cancellations made with less than 48 hours' notice may result in the forfeiture of your payment or incur a full charge for the session.

• No-Shows:
  Failure to attend an appointment without prior notice will result in full payment being forfeited or due immediately.

• Rescheduled Appointments:
  Rescheduled sessions may not qualify for a refund.

• Admin Fees:
  A processing fee may be applied for cancellations or refunds made within the permitted timeframe.

Behaviour and Liability

1. Dog's Control and Behaviour:
   You are responsible for your dog's actions. Dogs must remain under control, typically on a lead, unless the trainer instructs otherwise.

2. Costs:
   You are liable for all associated costs (e.g., veterinary bills, property damage) resulting from any injury, sickness, damage, or death caused to or by your dog.

3. Awareness of Risks:
   You acknowledge and accept responsibility for any known or unknown risks, injuries, or damages that may occur during or after the session.

4. Supervision of Others:
   Minors must be supervised at all times. Anyone accompanying you attends at their own risk. You MUST check in advanced to bring minors. 

5. Health and Insurance:
   Your dog should be insured with third-party liability coverage and be fully vaccinated and wormed as per standard health requirements.

6. No Guarantee of Success:
   Training outcomes are not guaranteed. Success depends on multiple factors including the owner’s ongoing participation and the dog’s temperament.

7. Disclaimer of Injury or Damage:
   Trainers are not liable for any injury or damage to you, your dog, or your property arising during training sessions.

8. External Factors:
   Trainers are not responsible for disruptions or delays caused by events outside their control, such as illness, bereavement, adverse weather, or road closures.

9. Client Action:
   Trainers are not responsible for any decisions or actions you take based on the advice given during and outside of training sessions. 

10. Lee’s Leg: As some of you may know, Lee was involved in a serious motorbike accident in 2023, resulting in multiple broken bones and a severely damaged knee. After an initial surgery in October 2023, complications led to a post-operative infection and a long battle with sepsis. Unfortunately, this resulted in the amputation of his right leg above the knee in 2024.Lee now uses a prosthetic leg,  crutches or a wheelchair, depending on his comfort and recovery needs. Please rest assured — this does not affect his ability to work with or train your dog effectively.He is scheduled for one final surgery to address ongoing issues with his leg, expected sometime in November. We kindly ask for your understanding if we need to reschedule any appointments around that time. Lee and the team will make every effort to minimize disruptions and keep you informed.Thank you for your continued support and understanding.